In this session, Hayden Covington, Associate Director of Security Operations at the BHIS SOC, will walk through how to design custom agents for real security operations work: triage support, detection engineering, enrichment workflows, reporting, research, and review-heavy operational tasks. The focus is not magic prompts or over-engineered instructions; it is the engineering work behind useful agents. Powerful agents have clear roles, bounded authority, durable memory, tool access, handoff points, review gates, and failure modes that operators can actually relate to.